Welcome To HydroPeptide’s FAQ
We hope you find the info you’re looking for. But if you don’t, you can always give us a ring or drop us a line: 800-932-9873, support@hydropeptide.com. We’d love to hear from you.

Guarantee

Does HydroPeptide have a guarantee?
Yep. HydroPeptide offers a 30-day money-back guarantee on all consumer products purchased through our website, www.HydroPeptide.com. We don’t offer refunds on wholesale orders. We also don’t guarantee product purchased at a retail store or through another website.

Orders

How can I check on my order after it has been placed?
Give our customer line a ring between 9 a.m. to 5 p.m. Pacific Time Mon- Fri 800-932-9873 OR email anytime: support@hydropeptide.com. Here’s a link to our contact page:  https://hydropeptide.com/pages/contact-us.

Is this site secure? 
Absolutely. We want you to feel safe when making a purchase from us, so we always make sure to protect your privacy. We have information security measures in place to keep your information secure. Where we ask third parties to work on our behalf, before sharing information we always make sure that they have sufficient information security measures in place. We won’t share your information with any third parties who might want to market their goods and services to you unless you have provided your consent.

Which credit cards do you accept?
All the good ones: American Express, Diners Club, Discover Card, MasterCard, Visa

Where’s my order? What should I do if my order is missing stuff or my shipment is late?
We’re so sorry for the inconvenience. Please call our customer line 9 a.m. to 5 p.m. Pacific Time Mon thru Fri 800-932-9873 OR email anytime support@hydropeptide.com so we can help fix the issue.

Shipping

When will my products arrive? 
We hate waiting, too! When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Orders take 24-48 hours to process. Orders placed over the weekend will be processed the following Monday. Orders placed on holidays will be processed the next business day. Ground shipping for orders up to $74.99 is $8.95 USD. Ground shipping is free with orders over $75. 2-day shipping is a flat fee of $18.00 USD. Shipping based on subtotal after transaction discounts and special promotions. 

Do you ship to a PO Box?
Yes, we do.

Do you ship internationally?
Currently from our website, we ship to the United States and its territories.

Do you ship to Canada?
Yes, we recently launched a new website for our Canadian customers.
Shop Hydropeptide.ca

Returns & Exchanges

What is your return policy? 
Change your mind about the products you purchased? You can return new, unopened items within 30 days of delivery for a full refund.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please call us at 1.800.932.9873 or email us at support@hydropeptide.com. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Become a Retailer

How do I become a HydroPeptide Retailer?
HydroPeptide strategically partners with online retailers, physicians, resorts, salons and day and medi spas. To find out more, please contact us at support@hydropeptide.com or 1.800.932.9873.

 Authorized Retailers

Who are HydroPeptide’s authorized retailers?
Authorized HydroPeptide skincare professionals in your area can be found using our Spa Finder tool. A list of authorized online retailers is below.

Authorized Online Retailers:

Amazon.com
Apothecarie.com
BeautifiedYou.com
Dermstore.com
Dermwarehouse.com
EDCskincare.com
lookfantastic.com
Lovelyskin.com
Skin1.com
skincarebyalana.com
SkinStore.com
SkinCareRX.com
timeformecatalog.com

Authenticity

At HydroPeptide, we are committed providing the highest quality products to our customers. Our commitment extends through our carefully selected online retailers, physicians, resorts, salons and day and medi spas. HydroPeptide does not offer its products through street vendors, Internet auctions or unauthorized online retailers. When a product is purchased from unauthorized sellers, HydroPeptide cannot guarantee the authenticity, safety, quality, and efficacy of the product.

Make sure you always receive authentic, high-quality HydroPeptide skincare products by purchasing exclusively from our list of authorized retailers or online at HydroPeptide.com. To find an Authorized Skincare Professional in your area, use our Spa Finder tool.

What is Diversion?
Diversion is when products are sold in unauthorized places. Diverted products are often diluted, counterfeit and may not be safe for use. HydroPeptide branded products are sold exclusively through our carefully selected online retailers, physicians, resorts, salons and day and medi spas. 

How do I know if I’m purchasing authentic HydroPeptide skincare?
It’s pretty simple, don’t purchase from the websites listed below, from an online auction, or from a random guy off the street. The websites listed below who claim to sell HydroPeptide products have no relationship with our company and are not authorized resellers approved by us.

Unauthorized Online Retailers:
Overstock.com
Jet.com
Walmart.com
Ebay.com

Epigenetics

What is Epigenetics?
Epigenetics is “the study of changes in gene expression without changing the underlying DNA sequence.” This refers to the signals that control and organize DNA without changing the DNA itself. So, put simply, we can’t change our genetic blueprint but we can influence how it gets read through gene signaling.

These epigenetic signals definitely impact the way your skin ages, too. We all know that environmental factors, like diet and lifestyle can influence our skin’s health. But we can also use topical ingredients, like peptides, as well. At HydroPeptide, we do just that by formulating our skincare products with powerful gene signaling ingredients that essentially turn on the healthy skin genes you want and turn off the ones you don’t.

Ingredients

Who do I contact if I have a question concerning product ingredients? 
So you’re an ingredient detective? We love it. Call our customer line 9 a.m. to 5 p.m. Pacific Time Mon thru Fri 800-932-9873 OR email anytime support@hydropeptide.com.

What is a peptide?                                                                
Peptides are tiny protein fragments (or small chains of amino acids) that increase cellular communication within the skin. Peptides help promote natural elements of healthy skin, including collagen production (which helps plump the skin) and neuropeptides which help relax repetitive facial muscle contractions (which softens wrinkles). HydroPeptide uses a wide range of performance-based, clinically tested peptides within our products.

Why are antioxidants important in skin care?
In the natural aging process, oxidative stress occurs at a rate at which the body or skin is no longer able to fully neutralize free radicals. Free radicals accelerate cellular damage known to cause premature aging. Antioxidants have the ability to pair with an unstable electron and reduce cell death. There are actually six categories of free radicals that attack the skin every day. Unfortunately, one powerful antioxidant alone can’t stand up to all of them, so HydroPeptide products contain a variety of natural and organic antioxidants that provide a broad range of protection to fight all six categories of free radicals.

Using HydroPeptide Products

When will I start to see results?
Our formulas go to work immediately within the skin, but their results can take time to become visible. This process may take 6-12 weeks depending on a number of factors including age and current skin health.  While you’ll see immediate changes in texture and tone, give HydroPeptide a good evaluation with three months of continued regular use.

Will HydroPeptide cause redness or irritation?
You should always consult your dermatologist before starting any new skin care regimen. All HydroPeptide products are formulated with a no downtime approach, meaning they won’t induce redness, irritation, or peeling. HydroPeptide products have undergone extensive research, including a repeat insult patch test (RIPT) which ensures that all of our products are non-irritating. Although redness and irritation are generally not experienced when using HydroPeptide products, you should immediately discontinue use if any irritation or redness occurs.

Can I use HydroPeptide if I have had a cosmetic injection or cosmetic surgery?
Definitely. In fact, many of our customers have reported that HydroPeptide actually increased the life of their cosmetic procedures, and that their skin felt and looked healthier than before. HydroPeptide is recommended as a pre- and post-procedure skin care regimen with the approval of your dermatologist.

Can I use the HydroPeptide collection with other skin care products?
Yes, but the HydroPeptide collection has been designed to be a comprehensive skincare regimen, so chances are we have a product to address your every skin concern. If you choose to incorporate other products, we suggest testing any combination of skincare products on the inside of your forearm before applying it to your face to check for irritation. The basic rule of thumb is to apply all your serums first (to clean skin) and then your creams. For prescription skin-care products, consult your physician.

Does HydroPeptide work on all skin types?
Yes. HydroPeptide has been formulated for all skin types, ages, and conditions.

Return Policy

You may return new, unopened items within 30 days of delivery for a full refund.

If you need to return an item, please call us at 1.800.932.9873 or email us at support@hydropeptide.com.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Shipping

From HydroPeptide.com, we ship to the United States and its territories. Products cannot be shipped to international destinations. 

Canadian customers can order from our new HydroPeptide.ca site.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Orders take 24-48 hours to process. Orders placed over the weekend will be processed the following Monday. Orders placed on holidays will be processed the next business day. Ground shipping for orders up to $74.99 is $8.95 USD. Ground shipping is free with orders over $75. 2-Day shipping is a flat fee of $18.00 USD. Shipping based on subtotal after transaction discounts and special promotions. 

HydroPeptide's Commitment To Your Privacy

HydroPeptide respects your privacy and your desire to understand how your information will be handled and used. This Policy explains how we collect, use and store your information. Using your information in a way that you are comfortable with and keeping your information secure is an integral part of the luxury retail experience we aim to provide. We will ensure that all information protection and customer legislation standards are met when handling any of your personal information.

What Information Do We Collect And How Do We Use It?

We collect and use information about you to ensure that we can continue to provide you with a great shopping experience. All information is collected only with your express consent, and is used to provide you with our products and/or services and only where it is in our legitimate interests to do so. You provide us with your information directly when you make a purchase, sign up to become for HydroPeptide emails, shop online, or use the HydroPeptide App.

Be advised that if you are located in the EU, or any location outside the United States, we are located in the United States and transfer your personal data for processing in the United States. We make the transfer to the United States because it is necessary for the performance or a contract with you, or with your explicit consent.

Information Collected When You Make A Purchase

When you make a purchase online, we will collect necessary information about you to ensure we can fulfill your order.

If you choose to pay by credit card, we will need to collect your payment information in order to process card payments.
When you place an order with HydroPeptide for products or services that will be delivered, collected or provided at a later date, we will need to take additional contact details and delivery information from you so that we may complete your order.

Shopping Online

When you visit hydropeptide.com, we collect information about your device to ensure we can continue to drive innovation and improve usability to benefit your online shopping experience. Information can be collected through your IP address or through cookies placed on your device. Some cookies are needed for the proper functioning of the website. Examples of where these cookies are used include: to store how many items are in your shopping bag, to determine anonymously when you are signed in, and to allow you to move back and forth between browser screens. Other cookies are used for analytics purposes such as Affiliate and Google Analytics, which help us understand how and when you first visited our site, the frequency of your visits and the duration of time spent on our site. Finally, some cookies are used to provide you with personalized advertisements when you visit other selected websites, after your visit to hydropeptide.com. These advertisements will be in the form of 'banner advertising' and will show you products that we believe you will be interested in, based on your browsing history on our website.

When you make a purchase on hydropeptide.com, we will collect information about you to ensure we can fulfil your order or chosen service (including your name, contact details and delivery address). You will be offered the opportunity to use our guest checkout path or to create an online account on our website. In order to register an online account, we will ask you for your name and contact details. You will also be asked to create a password.

How Can You Manage The Information We Hold About You?

As part of our commitment to exceptional customer service, where you have provided your consent, we personalize your experience, by sending marketing communications about the products and services that we believe you will be interested in. If you have an online account, you can manage your communication preferences through your “My account” link when you are signed in.

You have the right to review the information we have collected from you by accessing your online account at any time. You have the right to delete your online account with us at any time; however, should you choose to do so, you will no longer have access to those of our products and/or services for which you have previously given your consent.

If you have questions and/or discover any incorrect information that you would like to request be corrected, contact our Customer Care team, by email at support@HydroPeptide.com or by phone: 800-932-9873. You can also unsubscribe from individual email marketing communications via the "Unsubscribe" link at the bottom of each of our email marketing communications.

It can take up to four weeks for your preferences to be registered on our system, so you may still receive communications from us during this period.

How Do We Keep Your Information Secure?

We make sure that we have information security measures in place to keep your information secure. Where we ask third parties to work on our behalf, before sharing information we always make sure that they have sufficient information security measures in place.

We will not share your information with any third parties who might wish to market their goods and services to you unless you have provided your consent.

How Long Will HydroPeptide Keep My Information?

HydroPeptide is committed to keeping your personal information only for so long as is necessary or where we have a legitimate interest to continue doing so. Where HydroPeptide no longer requires information to be in a format where you can be identified personally, e.g. where we keep information for analytical and research purposes or transaction information, we will remove any personal details about you.

Where you shop online with HydroPeptide but use our guest checkout path, we will only retain your personal details for a reasonable period of time (maximum up to six months) after you have completed the transaction in order to fulfil any contractual obligations such as refunds and guarantees (unless you also receive hydropeptide.com marketing communications, in which case we will add this order information to your customer record). Please note that if you have a hydropeptide.com account, but choose to use our guest checkout path, we will add the guest checkout purchase to your customer record automatically. If you would prefer for this not to happen, then please use a different email address not already registered with us.

Contacting Us

When you contact HydroPeptide through any channel (including by phone, post, email or social media), we will collect information about you in order to respond to your query, request or feedback. Please note, if you contact HydroPeptide by phone your call may be recorded for quality, training and security purposes. Additionally, calls may be monitored (without your consent) to allow us to collect information for security and regulatory purposes.

How Will I Know If This Privacy Policy Changes?

Any future changes to our Privacy Policy will be updated online at hydropeptide.com with the last date of update displayed as below We encourage you to check this site periodically to learn about the information that we collect, use and share.

The HydroPeptide Privacy Policy was last updated in May 2018.

Security Policy

Security of our website is of utmost importance to us. Our site uses software to provide high level encryption technology. Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet, we cannot make absolute guarantees over the security of the information you provide over the internet and as such we cannot be held responsible for it.

We will never contact you by email to ask you to send or confirm any of your personal details, if we need any information of this nature we will only contact you by telephone.

Never send any sensitive information, such as passwords or credit card information, via email.

Where you have chosen to create a password to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Thank you for visiting our site which is owned and operated by HydroPeptide, LLC (collectively, “We”, “Us”, or “Our”). Please read these terms of use (“Terms of Use”) carefully before using the services of this site (the “Site”). THESE TERMS AND CONDITIONS SET FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF THIS SITE (THE “SITE”) AND THE RELATED SERVICES, FEATURES, CONTENT, APPS, WIDGETS OFFERED OR ANY PURCHASES YOU MAKE VIA THE SITE.
These Terms and Conditions apply to all users of the Site, including, without limitation, users who are contributors of content, information and other materials or services on the Site. Your access and use of the Site will be subject to the version of the Terms and Conditions posted on the Site at the time of use. If you do not agree with the Terms and Conditions, then you do not have the right to access, view, download or otherwise use the Site or purchase any products and, accordingly, you should not do so.

 We may at our sole discretion change, add, or delete portions of these Terms of Use at any time on a going-forward basis. It is your responsibility to check these Terms of Use for changes prior to use of the Site, and in any event your continued use of the Site following the posting of changes to these Terms of Use constitutes your acceptance of any changes. We will notify you of any such material changes by posting notice of the changes on the Site, and/or, in our sole discretion, by email.

Privacy:

We have developed a Privacy Policy in order to inform you of its practices with respect to the collection, use, disclosure and protection of your information. You can find the Privacy Policy, which is incorporated into this Agreement, on our home page and by using this Site you agree to the terms of the Privacy Policy.

General Terms and Conditions:

Unless otherwise noted, the products and services on the Site are intended for personal, non-commercial purposes only. You agree to use the Site only for lawful, noncommercial purposes and in compliance with all international, federal, state and local laws. Except as expressly permitted in these Terms and Conditions, you may not use, reproduce, distribute, reverse engineer, modify, copy, publish, display, transmit, adapt, frame, link, rent, lease, loan, sell, license or in any way exploit the content of the Site.

Eligibility:

You represent and warrant that you (a) are above the legal age of majority in your jurisdiction of residence, (b) have not previously been suspended or removed from the Site, (c) do not have more than one (1) account at any given time for the Site; (d) you will only provide us with true, accurate, current and complete information if you register for an account and/or Orders (defined below). If we believe or suspect that your information is not true, accurate, current or complete, we may deny or terminate your access to the Site or Services (or any portion thereof) and (e) that you have full power and authority to enter into the Terms and Conditions and in doing so will not violate any other agreement to which you are a party.

Your Account:

When you set up an Account, you are required to provide your name and email address and select a password (collectively, your “Account Information”), which you may not transfer to or share with any third parties. If someone accesses our Site or Services using your Account Information, we will rely on that Account Information and will assume that it is really you or your representative who is accessing the Site and Services. You are solely responsible for any and all use of your Account Information and all Orders and activities that occur under or in connection with the Account. Without limiting any rights which we may otherwise have, we reserve the right to take any and all action, as it deems necessary or reasonable, to ensure the security of the Site and your Account, including without limitation, terminating your Account, changing your password, or requesting additional information to authorize transactions on your Account. You agree to be responsible for any act or omission of any users that access the Site or Services under your Account Information that, if undertaken by you, would be deemed a violation of these Terms of Use. You may not use anyone else’s Account at any time, without the permission of the Account holder. Please notify us immediately if you become aware that your Account Information is being used without authorization. You agree not to register for more than one Account, register for an Account on behalf of an individual other than yourself without such individual’s authorization, or register for an Account on behalf of any group or entity.

User Content:

We welcome user comments, information and submissions. In addition, you and other users of the Site from time to time may have an opportunity to post on the Site certain ideas, concepts, information, data, text, music, sound, photographs, graphics, video, messages, comments on our products, advertising and other promotional materials or events, facts, advice, “tips”, opinions and other material (collectively, “User Content”). Subject to our Privacy Policy, all User Content that you post on this Site will be treated as non-confidential and non-proprietary to you and may be viewed by you and/or other users of this Site. You also agree that we, our affiliates and our licensees are free to use any ideas, concepts, know-how or techniques contained in any User Content you send to us for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products, services and content using such information, without any credit, notice, approval or compensation to you.

We cannot guarantee that other users will not copy, modify, distribute or otherwise use the User Content that you share. Therefore, if you have an idea or information that you would like to keep confidential and/or do not want others to use, do not post it on the Site. We and our affiliates are not responsible for any user’s misuse or misappropriation of any User Content you post on the Site.

Review of Submissions:

We have no obligation to verify the identity of any users when they are connected to the Site or to supervise the User Content that has been provided by users. You acknowledge that we may or may not prescreen, monitor, review, edit or delete the User Content posted by you and other users on the Site. We and our designees retain the right to modify, move, refuse, block or remove any User Content, in whole or in part, for any reason or no reason, with or without notice. We and our designees also reserve the right to access, read, preserve, and disclose any information as we reasonably believes is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request, (ii) enforce these Terms and Conditions, including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to user support requests, or (v) protect our rights, property or safety, users of the Site and the public.

User Conduct:

By posting User Content in or otherwise using any communications service or other interactive service that may be available to you on or through the Site from time to time, you agree that you are the sole responsible person and/or entity from which such User Content originated. Moreover, you agree not to access or use the Site for any purpose that is prohibited by these Terms and Conditions. You are responsible for all of your activity in connection with the Site.

By way of example, and not as a limitation, you agree not to (and shall not permit any third party to) use the Site to: (a) upload, post, e-mail, or otherwise transmit any User Content that is inaccurate, unlawful, harmful, threatening, embarrassing, abusive, harassing, tortious, defamatory, vulgar, obscene, offensive, profane, libelous, deceptive, fraudulent, invasive of another’s privacy, hateful, or contains or depicts nudity or explicit or graphic descriptions or accounts of sexual or violent acts (including, but not limited to, sexual language of a violent or threatening nature directed at another individual or group of individuals), or is otherwise inappropriate as determined by us in our sole discretion; (b) harm any person in any way; (c) upload, post, e-mail, or otherwise transmit any User Content that (i) victimizes, harasses, degrades, or intimidates an individual or group of individuals on the basis of any impermissible classification, including, without limitation, religion, gender, sexual orientation, race, color, creed, ethnicity, national origin, citizenship, age, marital status, veteran status or disability; (ii) infringes any patent, trademark, trade secret, copyright, right of publicity or other intellectual or proprietary right of any party; and (iii) you do not have a right to transmit under any law or under any contractual or fiduciary relationship (such as insider information, intellectual, proprietary or confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements); (d) upload, post, e-mail, or otherwise transmit any material that contains software viruses or any other computer code, files, worms, logic bombs or programs designed or intended to interrupt, disable, damage, destroy, or limit the functionality of the Site or any computer software or hardware or telecommunications equipment or any other similarly destructive activity; (e) obtain unauthorized access to any system, data, password or other information; (f) interfere with or disrupt the Site or servers or networks linked to the Site, or disobey any requirements, procedures, policies, or regulations of networks linked to the Site; (g) intentionally or unintentionally violate any applicable local, state, national, or international law, and any rules, regulations, orders, directives and the like having the force of law; (h) upload, post, e-mail, or otherwise transmit any material, or take any other actions with respect to your use of the Site, that would constitute, or would otherwise encourage, criminal conduct or conduct that could give rise to civil liability; (i) for commercial purposes, including, without limitation, submitting any material to solicit funds or to promote, advertise or solicit the sale of any goods or services; (j) solicit others to join or become members of any other commercial online service or other online or offline group or organization; (k) impersonate any other person or entity, including by providing any false personal information to us (including a false user name) or creating any account for anyone other than yourself; (l) submit any person’s identification documents or sensitive financial information; or (m) breaches the Privacy Policy. Violation of any of the foregoing may result in immediate termination of your license to access or use the Site, and may subject you to state and federal penalties and other legal consequences. We reserve the right, but shall have no obligation, to investigate your use of the Site in order to (1) determine whether a violation of the Terms and Conditions has occurred or (2) comply with any applicable law, regulation, legal process or governmental request.

No Endorsement:

We do not control the User Content posted on the Site and, as such, we make no representations or warranties regarding User Content or its truthfulness, accuracy, reliability, integrity or quality. We do not determine whether User Content violates the rights of others, and we have no control over whether User Content is of a nature that you or other users may find offensive. User Content includes the opinions, statements and other content of third parties, not us. You acknowledge and agree that the information and views expressed by you and other users in User Content appearing on the Site do not necessarily reflect our views or those of our content providers, advertiser, sponsors, affiliated or related entities, and we do not support or endorse any User Content or any other content posted by you or any other user on or otherwise accessible through the Site.

Our Right to Use User Content:

You do not have to submit anything to us, but if you choose to submit any User Content to the Site, it will be deemed non-proprietary and non-confidential and may be used by us, our affiliates or others without restriction. You represent and warrant that you own or otherwise control any and all rights in and to the User Content that you submit and that our public posting and use of that User Content will not infringe or violate the rights of any third party in any manner, including without limitation any privacy rights, publicity rights, copyrights, contract rights or any other intellectual property or proprietary rights. By submitting, sending, posting, uploading, modifying or otherwise providing information, material, or any other communication to us including User Content, whether solicited or unsolicited, you grant us and our designees the royalty-free, fully paid, unrestricted, worldwide, perpetual, irrevocable, non-exclusive, and fully transferable, assignable, sublicensable right and license to use, copy, reproduce, modify, adapt, publish, translate, create derivative works from, improve, distribute, commercialize, perform, or display such User Content (in whole or in part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed for any purpose, including, without limitation, advertising and promotional purposes, reproduction, transmission, publication, broadcast and posting without any further consent by you or notice, credit and/or compensation to you or any third parties. You also hereby do and shall grant each user of the Site a non-exclusive license to access your User Content through the Site, and to use, edit, modify, reproduce, distribute, prepare derivative works of, display and perform such User Content. We and our designees also have the right, but not the obligation, to use your user name (and real name, image, likeness or other identifying information, if provided in connection with User Content), city and state in connection with broadcast, print, online or other use or publication of your User Content. We and our designees may use or otherwise transfer, remove or dispose of any and all User Content without restriction and users of the Site shall not be entitled to any compensation whatsoever for any such use, transfer or disposition of User Content by us. Notwithstanding the foregoing, personally identifiable data, if any, included in User Content shall be handled in accordance with our Privacy Policy.

Transmitting Materials:

You understand that the technical processing and transmission of the Site may involve (a) transmissions over various networks and (b) changes to conform and adapt to technical requirements of connecting networks or devices. We assume no responsibility for the deletion or failure to store postings or other information submitted by you or other users of the Site.

You agree that you will not harvest, collect or store information about the users of the Site or the User Content or use such information for any purpose inconsistent with the purpose of the Site or for the purpose of transmitting or facilitating transmission of unsolicited advertising, junk or bulk electronic mail or communications. You may not: (i) take any action that imposes or may impose (as determined by Us in our sole discretion) an unreasonable or disproportionately large load on our infrastructure; (ii) interfere or attempt to interfere with the proper working of the Site or any activities conducted on the Site; (iii) bypass any measures we may use to prevent or restrict access to the Site or portions thereof (or other accounts, computer systems or networks connected to the Site); (iv) run any form of auto-responder or “spam” on the Site; (v) use manual or automated software, devices, or other processes to “crawl” or “spider” any page of the Site; or (vi) harvest or scrape any content from the Site.

Product Availability:

.The availability of the products and services described on the Site, and the descriptions of such products and services, may vary based on location and timing.

Orders, Prohibition On Reselling:

While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.
You may not purchase any item from this site for resale by you or any other person. The prices displayed on the site are quoted in U.S. dollars and are intended to be valid and effective only in the United States. We have the right to refuse or cancel orders placed, including but not limited to orders where product(s) is listed at an incorrect price regardless of whether the order has been confirmed or your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will issue a credit to your credit card account.

Intellectual Property Rights:

The Site, and all of its contents, including but not limited to articles, other text, photographs, images, illustrations, graphics, video material, audio material, including musical compositions and sound recordings, software, logos, titles, characters, names, graphics and button icons, excluding User Content (collectively “Proprietary Material”), are protected by copyright, trademark and other laws of the United States, as well as international conventions and the laws of other countries. The Proprietary Material is owned or controlled by HydroPeptide, LLC or by other parties that have provided rights thereto to HydroPeptide, LLC.
Except as otherwise provided in these Terms and Conditions or without our express prior written permission, you may not, and agree that you will not, use, publish, reproduce, display, publicly perform, create derivative works from, reverse engineer or decompile, disassemble, distribute, license, transfer, sell, copy, post, enter into a database, upload, transmit or modify the Proprietary Material or any portion thereof, for any purpose or by any means, method, or process now known or later developed. Modification of the materials appearing on the Site or use of such materials for any other purpose is a violation of our copyright and other proprietary rights.

Claims Regarding Copyright Infringement:

Notice: If you are a copyright owner or an agent thereof and believe that any User Content or other content on the Site infringes upon your copyrights, you may submit a notification pursuant to the Digital Millennium Copyright Act (“DMCA”) by providing our Copyright Agent with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):

• A physical or electronic signature of the owner or a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;

• Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works are covered by a single notification, a representative list of such works;

• Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled and information reasonably sufficient to permit us to locate the material;

• Information reasonably sufficient to permit us to contact you, such as your name, address, telephone number, and, if available, your email address;

• A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and

• A statement, under penalty of perjury, that the information in the above notification is accurate and that you are, or are authorized to act on behalf of, the owner of an exclusive right that is allegedly infringed.

Our designated Copyright Agent to receive notifications of claimed infringement is: DMCA Agent c/o HydroPeptide, LLC, 295 NE Gilman Blvd., Suite 201, Issaquah, WA 98027. For clarity, only DMCA notices should go to the Copyright Agent; any other feedback, comments, requests for technical support, and other communications should be directed to our customer service. You acknowledge that if you fail to comply with all of the requirements set forth above, your DMCA notice may not be valid.

After receiving a claim of infringement, we will process and investigate the claim and will take appropriate actions under the DMCA and other applicable intellectual property laws. Upon receipt of notices complying or substantially complying with the DMCA, we will act expeditiously to remove or disable access to any material claimed to be infringing or claimed to be the subject of infringing activity, and will act expeditiously to remove or disable access to any reference or link to material or activity that is claimed to be infringing. We will take reasonable steps promptly to notify the user that we have removed or disabled access to such material.

Counter-Notice. If you believe that your User Content that was removed (or to which access was disabled) is not infringing, or that you have the authorization from the copyright owner, the copyright owner’s agent or pursuant to the law, to post and use the content in your User Content, you may send a counter-notice containing the following information in writing to the Copyright Agent:

• Your physical or electronic signature;
• Identification of the content that has been removed or to which access has been disabled and the location at which the content appeared before it was removed or access to it was disabled;
• A statement under penalty of perjury that you have a good faith belief that the content was removed or disabled as a result of mistake or a misidentification of the content removed or disabled; and
• Your name, address, telephone number, and e-mail address, a statement that you consent to the jurisdiction of the federal district court in Seattle, Washington, and a statement that you will accept service of process from the person who provided notification of the alleged infringement.

 If a proper counter-notice is received by the Copyright Agent, we may send a copy of the counter-notice to the original complaining party informing that person that we will replace the removed content or cease disabling access to it in 10 business days. Unless our designated agent first receives notice from the original complaining party that such party has filed an action seeking a court order against the content provider, member or user, the removed content may be replaced, or access to it restored, in 10 to 14 business days or more after the Copyright Agent’s receipt of the counter-notice, at our sole discretion.

Account Termination:

We may, in appropriate circumstances, terminate your account for the Site and any or all affiliate websites if you are a repeat infringer. If you believe that a user is a repeat infringer, please follow the instructions above to contact our Copyright Agent and provide information sufficient for us to verify that the user is a repeat infringer.

Third Party Websites and Links:

You may be able to link to third party Websites, services or resources on the Internet from the Site, and third party Websites, services or resources may contain links to the Site (collectively, “Linked Sites”). We are not responsible for the content, availability, advertising, products, services or other materials of any such Linked Sites, or any additional links contained therein, and our inclusion of links to the Linked Sites on the Sites does not imply that we endorse or approve of any materials contained on, or accessible through, the Linked Sites. In no event shall we be liable, directly or indirectly, to you or any other person or entity for any loss or damage arising from or occasioned by the creation or use of the Linked Sites or the information or material accessed through these Linked Sites.

Third Party Merchants:

The Site may enable you to order and receive products, information and services from businesses that are not owned or operated by us. The purchase, payment, warranty, guarantee, delivery, maintenance, and all other matters concerning the merchandise, services or information, opinion or advice ordered or received from such businesses are solely between you and such businesses. We do not endorse, warrant, or guarantee such products, information, or services. We will not be a party to or in any way responsible for monitoring any transaction between you and third-party providers of such products, services, or information, or for ensuring the confidentiality of your transactions.

Use of Software:

We may make software available for you to download or use. Such software will be subject to the terms of the license agreement that accompanies it. If there is no license agreement presented to you with the software, then the following license, in addition to the other terms of these Terms and Conditions govern your use of such software. We grant you a personal, non-exclusive, non-transferable, limited license to install the software on any single computer. The software is protected by copyright and other intellectual property laws and treaties and is owned by us or our suppliers. You may not: (i) copy, sell, redistribute, rent, lease or otherwise transfer the software or any of the limited rights you receive hereunder; (ii) incorporate it or any portion of it into another product; (iii) reverse engineer, decipher, decompile, or disassemble the software or otherwise attempt to derive the source code or underlying ideas or algorithms of the software or any portion of the software, including without limitation any application or widget (except where expressly permitted by law); (iv) export, re-export, transfer and/or release the software, related technology, or any product thereof, for any proscribed end-use, or to any proscribed country, entity or person (wherever located), without proper authorization from the U.S. and/or foreign government; (v) modify, translate, adapt, or create derivative works from the software or any portion of the software in any way or remove proprietary notices in the software. You agree to abide by all laws and regulations in effect regarding your use of the software. You may not authorize or assist any third party to do any of the things prohibited in this paragraph.

We may automatically check your version of the software and update it to improve its performance and capabilities. If you shut down the software during an automatic update or otherwise interfere with the installation of the update, the software may be damaged and/or cease to operate.

Termination:

We may terminate or suspend your access to the Site, delete your profile and any content or information that you have posted on the Site and/or prohibit you from using or accessing the Site (or any portion, aspect or feature of the Site) for any reason, or no reason, at any time in our sole discretion, with or without notice to you, effective immediately, which may result in the forfeiture and destruction of all information associated with you and your activities in connection with the Site. If you wish to terminate your account, you may do so by following the instructions on the Site. Any fees paid hereunder are non-refundable. In the event of termination, you will still be bound by your obligations under these Terms and Conditions.

HYDROPEPTIDE REWARDS TERMS AND CONDITIONS
Terms and Conditions

Thank you for reviewing the terms ("Terms") for the HydroPeptide "Loyalty Rewards" program (the "Program"). These Terms are a legal agreement between you and HydroPeptide, Inc. and/or its affiliates ("HydroPeptide" or "us" or "we") and govern our respective rights and obligations. Your participation in the Program is subject to these Terms, our Terms of Use, and Privacy Policy, as well as all other applicable terms, conditions, limitations, and requirements. The Terms, together with applicable terms related to any promotional offers provided to you for use with the Program, constitute the entire agreement between you and HydroPeptide related to the Program. By enrolling in the Program, you accept all applicable terms, conditions, limitations, and requirements.

We may make changes to these Terms by posting the new Terms at HydroPeptide.com. If we make material changes or terminate the Program, we will notify you by e-mail and post the new Terms at HydroPeptide.com. Any such changes will not apply to any dispute between you and us arising prior to the date on which we posted the revised Terms incorporating such changes or otherwise notified you of such changes. YOUR CONTINUED MEMBERSHIP AFTER WE CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR MEMBERSHIP.

1. Eligibility
a. Age
Program membership is open to individual U.S. residents at least 13 years of age. If you are between 13 and the age of majority (18 or 19 years old, depending on where you live), you may join the Program only with the permission of a parent or guardian.

b. E-Mail, Text, and other Contact Information
By enrolling in the membership, you are also agreeing to receive marketing- and product-related and communications from us. Such communications may be in a variety of forms, including e-mails, text messages, and physical mailings to your address. You also agree and acknowledge that HydroPeptide will communicate with you about Program changes, rewards and promotional materials via e-mail or text message. You are responsible for ensuring that we have a valid e-mail address and phone number that is capable of receiving text messages. To change the contact information for your account, please contact us at loyalty@HydroPeptide.com. Should you wish to stop receiving promotions-related communications, you may do so at any time by unsubscribing and by emailing us at loyalty@HydroPeptide.com and indicating your preferences for receiving communications. In the event that you decline to receive promotions-related communications, we will continue to communicate with you regarding Program-related matters.

c. Corporate Accounts
A company which makes purchases through HydroPeptide's custom corporate channel or in connection with PPAI channels or accounts is eligible for membership, subject to the terms and limitations set forth herein. If you are representing a company, you must provide a single point of contact information as set forth above; provided that a company representative shall not be required to provide a phone number capable of receiving text messages, but shall be required to provide a phone number for identification purposes.. In the event that the contact information of the company representative changes, replacement contact information must be promptly provided to HydroPeptide for the company's membership to continue. Corporate members are not eligible for any discount that may be offered to members (i.e. sweet season discount) for products purchased through the custom corporate channel.

d. Participating Properties
Your membership is valid at HydroPeptide boutique locations in the United States and HydroPeptide.com (together, "Participating Properties"). Participating Properties do not include shop-in-shops (including, for example, those located within Nordstrom's) or wholesale accounts.

2. Receiving Points
You may receive points on products you purchase for your personal use at HydroPeptide.com or with purchase of HydroPeptide products at qualifying spas. Typically, one to three points will be provided for each $1.00 spent for a qualifying purchase, rounding up to account for cents in a purchase, although certain promotions or offers may provide for larger ratios, or depending on different loyalty tiers.

The following purchases are not eligible for receiving points under the Program: Purchases made prior to becoming a member, purchases made for resale (e.g., wholesale account purchases), purchases paid with a reward certificate or points received through the Program, purchases made with a membership-related discount or credit, purchases of or with HydroPeptide gift cards, store credit issued by HydroPeptide, purchases made at Amazon.com or other online sites that are not owned and operated by HydroPeptide, sales tax, and certain items that are excluded in particular promotions. We may also, in our discretion, identify certain products and offers that are not eligible for receiving points.

Points will normally post to a member's account within one (1) business day after the order is fulfilled and shipped, but please allow as much as ten (10) business days from purchased date. If you return an item in a qualifying purchase for which you received points, we will deduct the corresponding number of points from your account.

If you made a qualifying purchase and did not provide your account information at the time of purchase, you may request points within thirty (30) days of purchase by contacting loyalty@HydroPeptide.com. You must provide a copy of your receipt or other evidence of payment.

3. Effect of Points
The Program has multiple levels of membership. The total number of points assigned to a customer's account will dictate which level of membership that account will be enrolled in. The thresholds for each level will be according to charts or other information published and updated by HydroPeptide from time to time. Your status at a certain level will begin when your points total reaches or exceeds the specified thresholds. Points automatically expire twelve (12) months after the purchase in connection with which they were awarded and will not roll-over. Your status at a certain level will end when your points total drops below the required threshold for that level because of the expiration of any points. HydroPeptide may choose to confer status on members based on certain purchase behaviors or other nondiscriminatory criteria (dates and benefits may vary for people who are invited to join). If you qualify for such status or if you are invited to join, we will notify you.

Points may not be used as credits or setoff against any purchase (as discussed below, points have no monetary value). Instead, HydroPeptide may offer different gifts or perks to customers based on their level of membership. Customers may redeem these offers by following the directions or instructions specified in the offer at issue. In the event that you are offered a choice between two or more benefits, once your election has been made it cannot be reversed or changed.

Certain membership benefits may include free or discounted merchandise. Please do not accept or consume such designated merchandise if you have an allergy or negative physical reaction to any of the ingredients disclosed on the nutrition panel. We will endeavor to accommodate disclosed allergy or dietary restrictions, but our ability to satisfy your needs is not guaranteed and is subject to availability and other business concerns.

Certain membership benefits may be available for a stated period of time. Any expirations disclosed with respect to an offer or benefit refer to prevailing Pacific Time, unless the offer at issue states otherwise. We may change the deadline and period of availability for such benefits at any time and for any reason.
Unless specifically stated otherwise in connection with a particular benefit or offer, membership benefits may not be assigned or transferred to any other party or person.

4. How to Keep Your Account Active
If your account is inactive for a period of thirty-six (36) consecutive months without any Account Activity, your account will be automatically terminated.

For purposes of these Terms, "Account Activity" means a qualifying purchase linked to your account, use of Points, or any other engagement with your account or the Program that generates points (e.g., participating in a "refer a friend" option). Logging into your account, by itself, is not considered "Account Activity."

5. Miscellaneous
a. Privacy Policy
We may use the information you provide or that we otherwise collect about you as a member of the Program or in connection with any Account Activity, including your name, contact information (e.g., e-mail address(es) and phone number(s)), purchasing habits, and other information provided as part of your account with HydroPeptide), in accordance with the HydroPeptide Privacy Policy, which can be accessed here: https://www.HydroPeptide.com/privacy-policy/. The Privacy Policy may be updated from time to time, in which case your continued engagement in any Account Activity shall be deemed consent to the current version of the Privacy Policy.

b. Limitations
Points provided or earned in connection with the Program have no monetary or tangible value. Points are non-transferable and may not be assigned. Only one account membership will receive points in any one transaction, and only one membership may be provided per customer. Additional restrictions may apply to HydroPeptide employees.

c. Membership Cancellation
You may cancel your membership in the Program at any time by contacting loyalty@HydroPeptide.com. If your membership is canceled (either by you or by HydroPeptide), you will forfeit any remaining points. Cancellation of your membership will not result in erasure of any information provided by or gathered regarding you.

We may terminate your account and/or participation in the Program because of suspected or actual conduct that we determine, in our discretion, violates these Terms or any applicable law, involves fraud or misuse of Program membership, or is harmful to our interests or another customer. We also reserve the right to deny future membership if we deem your conduct to violate these Terms.
Our failure to insist upon or enforce your strict compliance with these Terms will not constitute a waiver of any of our rights.

d. Member Communications
You may view your membership and Account Activity online at www.HydroPeptide.com/customer/account/ For information about your membership, contact HydroPeptide by e-mail at loyalty@HydroPeptide.com or by phone at (800) 932-9873.

Or, you can contact us by mail at:

HydroPeptide Rewards
295 NE Gilman Blvd Suite 201
Issaquah, WA 90287

We may, in our discretion, change these Terms, our Privacy Policy, or any aspect of Program membership. If any change to or provision of these Terms is found invalid, void, or for any reason unenforceable, that change or provision is severable and does not affect the validity and enforceability of any remaining changes or conditions.

e. Disclaimers
TTHE PROGRAM IS PROVIDED ON AN "AS IS", "AS AVAILABLE", AND "WHERE AVAILABLE" BASIS, AND, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, HYDROPEPTIDE EXPRESSLY DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE. ALL DISCLAIMERS OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THESE TERMS) ARE MADE FOR THE BENEFIT OF BOTH HYDROPEPTIDE AND ITS AFFILIATES AND THEIR RESPECTIVE SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, REPRESENTATIVES, LICENSORS, SUPPLIERS, AND SERVICE PROVIDERS (COLLECTIVELY, THE "AFFILIATED ENTITIES") AND THEIR RESPECTIVE SUCCESSORS AND ASSIGNS.

f. Limitation of Liability
IN ADDITION TO OTHER APPLICABLE LIMITATIONS AND EXCLUSIONS IN THE TERMS OF USE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL THE AFFILIATED ENTITIES BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, ARISING OUT OF OR RELATED TO THE PROGRAM. OUR TOTAL LIABILITY, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL NOT EXCEED THE TOTAL AMOUNT OF THE QUALIFYING PURCHASE THAT IS THE SUBJECT OF THE DISPUTE. THESE EXCLUSIONS AND LIMITATIONS OF LIABILITY WILL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND WILL SURVIVE CANCELLATION OR TERMINATION OF YOUR MEMBERSHIP. THE LIMITATIONS SET FORTH IN THIS SECTION WILL NOT LIMIT OR EXCLUDE LIABILITY FOR HYDROPEPTIDE'S GROSS NEGLIGENCE, INTENTIONAL, WILLFUL, RECKLESS, OR MALICIOUS MISCONDUCT, OR FRAUD. ALL LIMITATIONS OF LIABILITY OF ANY KIND (IN THIS SECTION AND ELSEWHERE IN THESE TERMS) ARE MADE FOR THE BENEFIT OF BOTH HYDROPEPTIDE AND THE AFFLIATED ENTITIES, AND THEIR RESPECTIVE SUCCESSORS AND ASSIGNS.

g. Dispute Resolution
These Terms are governed by the laws of the United States (including federal arbitration law) and the State of Washington, U.S.A., without regard to its principles of conflicts of law, and regardless of your location. EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT, ALL DISPUTES ARISING OUT OF OR RELATED TO THESE TERMS OR ANY ASPECT OF THE RELATIONSHIP BETWEEN YOU AND US, WHETHER BASED IN CONTRACT, TORT, STATUTE, FRAUD, MISREPRESENTATION OR ANY OTHER LEGAL THEORY, WILL BE RESOLVED THROUGH FINAL AND BINDING ARBITRATION BEFORE A NEUTRAL ARBITRATOR INSTEAD OF IN A COURT BY A JUDGE OR JURY AND YOU AGREE THAT HYDROPEPTIDE AND YOU ARE EACH WAIVING THE RIGHT TO TRIAL BY A JURY. EXCEPT AS PROVIDED BELOW REGARDING THE CLASS ACTION WAIVER, SUCH DISPUTES INCLUDE, WITHOUT LIMITATION, DISPUTES ARISING OUT OF OR RELATING TO INTERPRETATION OR APPLICATION OF THIS ARBITRATION PROVISION, INCLUDING THE ENFORCEABILITY, REVOCABILITY OR VALIDITY OF THE ARBITRATION PROVISION OR ANY PORTION OF THE ARBITRATION PROVISION. ALL SUCH MATTERS SHALL BE DECIDED BY AN ARBITRATOR AND NOT BY A COURT OR JUDGE; HOWEVER, AS SET FORTH BELOW, THE PRECEDING ARBITRATION REQUIREMENT SHALL NOT APPLY TO DISPUTES TO THE EXTENT RELATING TO THE INTERPRETATION OR APPLICATION OF THE CLASS ACTION WAIVER BELOW, INCLUDING ITS ENFORCEABILITY, REVOCABILITY OR VALIDITY.

YOU AGREE THAT ANY ARBITRATION UNDER THESE TERMS WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED AND YOU ARE AGREEING TO GIVE UP THE ABILITY TO PARTICIPATE IN A CLASS ACTION. Notwithstanding anything to the contrary in this section or any other provision of these Terms or in the American Arbitration Association's Consumer Arbitration Rules, disputes regarding the enforceability, revocability or validity of the foregoing class action waiver may be resolved only by a civil court of competent jurisdiction and not by an arbitrator. In any case in which (1) the dispute is filed as a class, collective, or representative action, and (2) there is a final judicial determination that all or part of such class action waiver is unenforceable, then the class, collective, and/or representative action, to that extent, must be litigated in a civil court of competent jurisdiction, but the portion of such class action waiver that is enforceable shall be enforced in arbitration.

The arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules, as amended by this Agreement. The Consumer Arbitration Rules are available online at https://www.adr.org/aaa/ShowProperty?nodeId=/UCM/ADRSTAGE2021425&revision=latestreleased. The arbitrator will conduct hearings, if any, by teleconference or videoconference, rather than by personal appearances, unless the arbitrator determines upon request by you or by us that an in-person hearing is appropriate. Any in-person appearances will be held at a location which is reasonably convenient to both parties with due consideration of their ability to travel and other pertinent circumstances. If the parties are unable to agree on a location, such determination should be made by the AAA or by the arbitrator. The arbitrator's decision will follow the terms of these Terms and will be final and binding. The arbitrator will have authority to award temporary, interim or permanent injunctive relief or relief providing for specific performance of these Terms, but only to the extent necessary to provide relief warranted by the individual claim before the arbitrator. The award rendered by the arbitrator may be confirmed and enforced in any court having jurisdiction thereof. Notwithstanding any of the foregoing, nothing in these Terms will preclude you from bringing issues to the attention of federal, state or local agencies and, if the law allows, they can seek relief against us for you.

h. Applicable Law
IN CONSIDERATION FOR PARTICIPATING IN THE PROGRAM, YOU AGREE THAT THE FEDERAL ARBITRATION ACT AND APPLICABLE FEDERAL LAW (OR IN THE ABSENCE OF APPLICABLE FEDERAL LAW, THEN THE LAWS OF THE STATE OF WASHINGTON), WITHOUT REGARD TO PRINCIPLES OF CONFLICT OF LAWS, WILL GOVERN THESE TERMS AND APPLY TO ANY DISPUTES OR CLAIMS AGAINST HYDROPEPTIDE ARISING OUT OF OR RELATING TO YOUR PARTICIPATION IN THE PROGRAM.

Governing Law; General Information:

We control and operate the Site from our offices in the State of Washington, United States of America. While we invite visitors from all parts of the world to visit the Site, visitors acknowledge that the Site, and all activities available on and through the Site, are governed by the laws of the United States of America and the laws of the State of Washington. We do not represent that materials on the Site are appropriate or available for use in other locations. Persons who choose to access the Site from other locations do so on their own initiative, and are responsible for compliance with local laws.

 You agree that the laws of the State of Washington, excluding its conflict of laws rules, and these Terms and Conditions, our Privacy Policy and any other policies posted from time to time on the Site applicable to your use of the Site shall govern your use of the Site. Please note that your use of the Site may be subject to other local, state, national, and international laws. You expressly agree that exclusive jurisdiction for any claim or dispute with us (or any of our affiliates) or relating in any way to your use of the Site resides in the courts of the County of King, State of Washington, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of the County of King, State of Washington, in connection with any such dispute and including any claim involving us or our affiliates, subsidiaries, employees, contractors, officers, directors, telecommunication providers and content providers.

A printed version of the Terms and Conditions and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to the Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

These Terms and Conditions are the entire agreement between you and us with respect to the Site and any User Content, and supersede all prior or contemporaneous communications and proposals (whether oral, written or electronic) between you and us with respect to those matters. If any provision of these Terms and Conditions is found to be illegal or unenforceable, the remainder of the Terms and Conditions shall be unaffected and shall continue to be fully valid, binding, and enforceable. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder. No agency, partnership, joint venture, or employment relationship is created as a result of these Terms and Conditions, and neither party has any authority of any kind to bind the other in any respect.

Arbitration:

By using this Site, you agree that HydroPeptide, LLC at its sole discretion, may require that: (1) any and all disputes and causes of action related to or connected with these Terms, the Site, and the related offerings shall be resolved individually, without resort to any form of class action, and exclusively by final and binding arbitration under the rules of the American Arbitration Association and held at the AAA regional office nearest the participant; (2) the Federal Arbitration Act shall govern the interpretation, enforcement and all proceedings at such arbitration; and (3) judgment upon such arbitration award may be entered in any court having jurisdiction. You understand and agree that you are waiving your right to sue or go to court to assert or defend your rights under this contract.

Notices:

Unless otherwise specified in these Terms and Conditions, all notices under these Terms and Conditions will be in writing and will be deemed to have been duly given when received, if personally delivered or sent by certified or registered mail, return receipt requested; when receipt is electronically confirmed, if transmitted by facsimile or email; or the day after it is sent, if sent for next day delivery by recognized overnight delivery service.

Please feel free to contact us via one of the methods described on our Contact Us page, or send a letter to 295 NE Gilman Blvd., Suite 201, Issaquah, WA 98027. You agree that we may send notices to you regarding your use of the Site by means of electronic mail, a general notice posted on the Site or by written communication delivered either by overnight courier or U.S. mail to your email or mailing address as appearing in our records from time to time.

These Terms and Conditions were last updated September 2020.

Welcome To HydroPeptide’s FAQ
We hope you find the info you’re looking for. But if you don’t, you can always give us a ring or drop us a line: 800-932-9873, support@hydropeptide.com. We’d love to hear from you.

Guarantee

Does HydroPeptide have a guarantee?
Yep. HydroPeptide offers a 30-day money-back guarantee on all consumer products purchased through our website, www.HydroPeptide.com. We don’t offer refunds on wholesale orders. We also don’t guarantee product purchased at a retail store or through another website.

Orders

How can I check on my order after it has been placed?
Give our customer line a ring between 9 a.m. to 5 p.m. Pacific Time Mon- Fri 800-932-9873 OR email anytime: support@hydropeptide.com. Here’s a link to our contact page:  https://hydropeptide.com/pages/contact-us.

Is this site secure? 
Absolutely. We want you to feel safe when making a purchase from us, so we always make sure to protect your privacy. We have information security measures in place to keep your information secure. Where we ask third parties to work on our behalf, before sharing information we always make sure that they have sufficient information security measures in place. We won’t share your information with any third parties who might want to market their goods and services to you unless you have provided your consent.

Which credit cards do you accept?
All the good ones: American Express, Diners Club, Discover Card, MasterCard, Visa

Where’s my order? What should I do if my order is missing stuff or my shipment is late?
We’re so sorry for the inconvenience. Please call our customer line 9 a.m. to 5 p.m. Pacific Time Mon thru Fri 800-932-9873 OR email anytime support@hydropeptide.com so we can help fix the issue.

Shipping

When will my products arrive? 
We hate waiting, too! When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Orders take 24-48 hours to process. Orders placed over the weekend will be processed the following Monday. Orders placed on holidays will be processed the next business day. Ground shipping for orders up to $74.99 is $8.95 USD. Ground shipping is free with orders over $75. 2-day shipping is a flat fee of $18.00 USD. Shipping based on subtotal after transaction discounts and special promotions. 

Do you ship to a PO Box?
Yes, we do.

Do you ship internationally?
Currently from our website, we ship to the United States and its territories.

Do you ship to Canada?
Yes, we recently launched a new website for our Canadian customers.
Shop Hydropeptide.ca

Returns & Exchanges

What is your return policy? 
Change your mind about the products you purchased? You can return new, unopened items within 30 days of delivery for a full refund.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please call us at 1.800.932.9873 or email us at support@hydropeptide.com. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Become a Retailer

How do I become a HydroPeptide Retailer?
HydroPeptide strategically partners with online retailers, physicians, resorts, salons and day and medi spas. To find out more, please contact us at support@hydropeptide.com or 1.800.932.9873.

 Authorized Retailers

Who are HydroPeptide’s authorized retailers?
Authorized HydroPeptide skincare professionals in your area can be found using our Spa Finder tool. A list of authorized online retailers is below.

Authorized Online Retailers:

Amazon.com
Apothecarie.com
BeautifiedYou.com
Dermstore.com
Dermwarehouse.com
EDCskincare.com
lookfantastic.com
Lovelyskin.com
Skin1.com
skincarebyalana.com
SkinStore.com
SkinCareRX.com
timeformecatalog.com

Authenticity

At HydroPeptide, we are committed providing the highest quality products to our customers. Our commitment extends through our carefully selected online retailers, physicians, resorts, salons and day and medi spas. HydroPeptide does not offer its products through street vendors, Internet auctions or unauthorized online retailers. When a product is purchased from unauthorized sellers, HydroPeptide cannot guarantee the authenticity, safety, quality, and efficacy of the product.

Make sure you always receive authentic, high-quality HydroPeptide skincare products by purchasing exclusively from our list of authorized retailers or online at HydroPeptide.com. To find an Authorized Skincare Professional in your area, use our Spa Finder tool.

What is Diversion?
Diversion is when products are sold in unauthorized places. Diverted products are often diluted, counterfeit and may not be safe for use. HydroPeptide branded products are sold exclusively through our carefully selected online retailers, physicians, resorts, salons and day and medi spas. 

How do I know if I’m purchasing authentic HydroPeptide skincare?
It’s pretty simple, don’t purchase from the websites listed below, from an online auction, or from a random guy off the street. The websites listed below who claim to sell HydroPeptide products have no relationship with our company and are not authorized resellers approved by us.

Unauthorized Online Retailers:
Overstock.com
Jet.com
Walmart.com
Ebay.com

Epigenetics

What is Epigenetics?
Epigenetics is “the study of changes in gene expression without changing the underlying DNA sequence.” This refers to the signals that control and organize DNA without changing the DNA itself. So, put simply, we can’t change our genetic blueprint but we can influence how it gets read through gene signaling.

These epigenetic signals definitely impact the way your skin ages, too. We all know that environmental factors, like diet and lifestyle can influence our skin’s health. But we can also use topical ingredients, like peptides, as well. At HydroPeptide, we do just that by formulating our skincare products with powerful gene signaling ingredients that essentially turn on the healthy skin genes you want and turn off the ones you don’t.

Ingredients

Who do I contact if I have a question concerning product ingredients? 
So you’re an ingredient detective? We love it. Call our customer line 9 a.m. to 5 p.m. Pacific Time Mon thru Fri 800-932-9873 OR email anytime support@hydropeptide.com.

What is a peptide?                                                                
Peptides are tiny protein fragments (or small chains of amino acids) that increase cellular communication within the skin. Peptides help promote natural elements of healthy skin, including collagen production (which helps plump the skin) and neuropeptides which help relax repetitive facial muscle contractions (which softens wrinkles). HydroPeptide uses a wide range of performance-based, clinically tested peptides within our products.

Why are antioxidants important in skin care?
In the natural aging process, oxidative stress occurs at a rate at which the body or skin is no longer able to fully neutralize free radicals. Free radicals accelerate cellular damage known to cause premature aging. Antioxidants have the ability to pair with an unstable electron and reduce cell death. There are actually six categories of free radicals that attack the skin every day. Unfortunately, one powerful antioxidant alone can’t stand up to all of them, so HydroPeptide products contain a variety of natural and organic antioxidants that provide a broad range of protection to fight all six categories of free radicals.

Using HydroPeptide Products

When will I start to see results?
Our formulas go to work immediately within the skin, but their results can take time to become visible. This process may take 6-12 weeks depending on a number of factors including age and current skin health.  While you’ll see immediate changes in texture and tone, give HydroPeptide a good evaluation with three months of continued regular use.

Will HydroPeptide cause redness or irritation?
You should always consult your dermatologist before starting any new skin care regimen. All HydroPeptide products are formulated with a no downtime approach, meaning they won’t induce redness, irritation, or peeling. HydroPeptide products have undergone extensive research, including a repeat insult patch test (RIPT) which ensures that all of our products are non-irritating. Although redness and irritation are generally not experienced when using HydroPeptide products, you should immediately discontinue use if any irritation or redness occurs.

Can I use HydroPeptide if I have had a cosmetic injection or cosmetic surgery?
Definitely. In fact, many of our customers have reported that HydroPeptide actually increased the life of their cosmetic procedures, and that their skin felt and looked healthier than before. HydroPeptide is recommended as a pre- and post-procedure skin care regimen with the approval of your dermatologist.

Can I use the HydroPeptide collection with other skin care products?
Yes, but the HydroPeptide collection has been designed to be a comprehensive skincare regimen, so chances are we have a product to address your every skin concern. If you choose to incorporate other products, we suggest testing any combination of skincare products on the inside of your forearm before applying it to your face to check for irritation. The basic rule of thumb is to apply all your serums first (to clean skin) and then your creams. For prescription skin-care products, consult your physician.

Does HydroPeptide work on all skin types?
Yes. HydroPeptide has been formulated for all skin types, ages, and conditions.